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Unifying UX, CX, and EX Documentation for Agentic AI in Copilot Studio
To maximize the effectiveness of RAG-powered agents in Copilot Studio, organizations must centralize and structure documentation from User Experience (UX), Customer Experience (CX), and Employee Experience (EX) domains. This session will outline how to build such a unified repository and integrate it into Copilot Studio for scalable, human-centered AI.
Damon Sanchez is a human-centered design executive with over 18 years of experience leading private and public sector clients. With an acute sense of brand execution combined with leading and implementing user experience and customer experience strategies, Damon has a proven track record of delivering successful brands, products, and services. As a mentor and coach, Damon manages development, creative, and research teams through hands-on support and leadership. Damon holds an MS in Human Factors Psychology and is working on a PhD in Cognitive Learning and New Technology. Fun facts about Damon involve archery, science fiction, and fantasy, including collecting action figures.